ESSENCORE

RMA Application

To apply for an RMA (Return Merchandise Authorization), please contact the local reseller/distributor where the purchase was made for the necessary assistance. You may find the distributor’s contact information at where to buy. If you have trouble finding the information or are unable to reach your local distributor, please contact support@essencore.com for further information. Go to where to buy Contact us by e-mail

Limitation of warranty

KLEVV will not be responsible for providing a repairing/replacement service if the product
has exceeded its duration of warranty, or the product defect is caused by any of the following factors:

  • Damage Damage caused by natural
    disaster, accident, improper
    installation, or any inappropriate
    or mishandling usage.
  • Authorization The product has been
    repaired or removed
    by an unauthorized technician.
  • Conditions Products used under an
    insufficient or excessive
    electricity supply, abnormal
    mechanical or environmental
    conditions.
  • Warranty label The warranty label has been
    changed, damaged, or is missing.
  • Unauthorized modification Unauthorized modification of
    SPD (DRAM) or firmware.
    (SSD / microSD / USB Drives)
  • Serial number The product serial number does
    not match or is not clear enough
    to identify.
  • Distributor Products purchased from
    unauthorized resellers.

Additional limitation of warranty

  • Any Warranty set forth herein shall NOT be applicable to any Essencore product when it is incorporated in, installed to, or used for video recording devices such as a black box or CCTV.
  • Any Warranty set forth herein shall NOT be applicable to any Essencore product where breach of such Warranty could threaten injury or life, such as aviation, automotive, nuclear, medical or life support systems (or any other form of ultra-hazardous applications).
  • A customer or user of Essencore product shall be responsible for saving its own data for security of such data. In any case, Essencore shall NOT be responsible for loss of or damage to data recorded in Essencore product.
This Limited Warranty is for the repair or replacement of KLEVV products only.
KLEVV shall not be liable for any loss of data or costs arising from the determination
of the cause of the system problems related to the removal, service or installation of KLEVV products.
Exception of Warranty

Duration of Warranty

ALL KLEVV products are covered by the following Duration of Warranty subject to the
above terms and conditions. You may apply the RMA within the applicable warranty period.

Duration of Warranty Applicable Product Type
Limited Lifetime Warranty All Memory module series
All Flash Card series
All USB Drive series
Five-Year Warranty SSD URBANE U610
Three-Year Warranty SSD URBANE
SSD NEO N600

Disclaimer

The warranty KLEVV provides for KLEVV products is limited to the repair and inspection of in-warranty products, exclusive of data recovery and back up.
KLEVV shall not be liable for any damages and/or the loss of data stored in products. KLEVV shall in no event be liable for any defect, damage or data lost occurred
during the delivery of in-warranty products. Prior to claiming the warranty service, KLEVV recommends that you have a backup of your data and remove your data from the in-warranty products.
In no event shall KLEVV be liable under this statement for the loss of profit, loss of anticipated savings, loss of data, or indirect, incidental or consequential losses or damages to the extent
that those losses or damages can be disclaimed by law.
line KLEVV does not recommend applying the products to life support systems or other equipment which may
lead to personal injury or death if such equipment is defective or suffer a failure, including but not limited to medical or medical-related equipment,
military or military-related equipment, aircraft, traffic control equipment, disaster prevention systems, combustion control systems and nuclear energy systems.
KLEVV shall not be liable for any personal injury or death or any loss or damages to property arising from such kind of application.

  • This warranty is solely and entirely for the products
    and supersedes all other warranties and representations,
    whether verbal or written, between you and KLEVV.
    KLEVV makes no other warranties, including any warranty
    of merchantability or fitness for a particular purpose,
    whether expressed or implied.
  • In the event that the law of a certain country/region stipulated
    a maximum warranty period on products, KLEVV will,
    in such a country/region, with respect to the products,
    provide technical support and the warranty service to local
    consumers in accordance with such stipulations.
  • In the event that the law of a certain country/region
    prohibits the exclusion of the implied warranty,
    KLEVV shall, in such a country/region, only be liable for the
    implied the warranty on the products during
    KLEVV’s expressed warranty period.